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~isPartOf:"Customer relationship management in electronic markets"
~subject:"Online-Handel"
~subject:"Retail trade"
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Loyalty in e-tailing : a conceptual framework
Grewal, Dhruv
;
Lindsey-Mullikin, Joan
;
Munger, Jeanne
- In:
Customer relationship management in electronic markets
,
(pp. 31-49)
.
2003
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