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Mining social media data via supervised topic model : can social media posts inform customer satisfaction?
Huang, Yinghui
;
Li, Mei
;
Tsung, Fugee
;
Chang, Xiangyu
- In:
Decision sciences
56
(
2025
)
4
,
pp. 423-442
Persistent link: https://www.econbiz.de/10015462791
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