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Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon; Droge, Cornelia; Heim, Gregory; … - In: Decision sciences : DS 45 (2014) 1, pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
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Production-distribution planning in a large scale commodity processing network
Markland, Robert E.; Newett, Robert J. - In: Decision sciences : DS 7 (1976) 4, pp. 579-594
Persistent link: https://www.econbiz.de/10002427884
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An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Decision sciences : DS 40 (2009) 1, pp. 165-186
Persistent link: https://www.econbiz.de/10003848264
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Using buyer-supplier performance frontiers to manage relationship performance
Ross, Anthony D.; Buffa, Frank P.; Droge, Cornelia; … - In: Decision sciences : DS 40 (2009) 1, pp. 37-64
Persistent link: https://www.econbiz.de/10003848252