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New Project Staffing for Outsourced Call Centers with Global Service Level Agreements

Robbins, Thomas R.; Harrison, Terry P. - In: Service Science 3 (2011) 1, pp. 41-66

We consider the issue of new project staffing in an outsourced call center required to meet a monthly Service Level Agreement (SLA). We present empirical analysis generated during a field study with a provider of outsourced call center services to illustrate the unique issues related to staffing...

Persistent link: https://www.econbiz.de/10010990655

Quantifying the bullwhip effect in a supply chain with stochastic lead time Ah:150

Kim, Jeon G.; Hayya, Jack C.; Chatfield, Dean; … - In: Operations research, Management science : OR MS ; the … 48 (2008) 1, pp. 29-30

Persistent link: https://www.econbiz.de/10007984870

A ORGANIZATIONAL DYNAMICS - The challenge of closed-loop supply chains Ah:120

Guide Jr, V.Daniel R.; Harrison, Terry P.; Wassenhove, … - In: Operations research, Management science : OR MS ; the … 45 (2005) 1, pp. 29-30

Persistent link: https://www.econbiz.de/10006501914

Global supply chain management at Digital Equipment Corporation

Arntzen, Bruce C.; Brown, Gerald G.; Harrison, Terry P.; … - In: Operations research, Management science : OR MS ; the … 35 (1995) 4, pp. 395-396

Persistent link: https://www.econbiz.de/10006532741

Design and implementation of an expert system for controlling health care costs

Martin, Jack L.; Harrison, Terry P. - In: Operations research, Management science : OR MS ; the … 34 (1994) 5, pp. 561-564

Persistent link: https://www.econbiz.de/10006537961

SISCO: An object-oriented supply chain simulation system

Chatfield, Dean C.; Harrison, Terry P.; Hayya, Jack C. - In: Decision support systems : DSS ; the international journal 42 (2007) 1, pp. 422-434

Persistent link: https://www.econbiz.de/10007391937