This paper aims to evaluate the perception of Malaysian facilities management (FM) stakeholders on the importance of innovation in the delivery of FM services. This research adopts an extensive literature review on innovation in the generic business environment and adapts the findings to the FM...

RICS code of practice ëService Charges in Commercial Propertyí was introduced in 2007 with intention to promote best practice guidelines in the provision and management of commercial service charges. The paper seeks to view the compliance of the code after two years from its inception....

Facilities Management (FM) can be summarised as creating an environment that is cohesive to carry out an organisationís primary operations, taking an integrated view of the infrastructure services and use it to give customer satisfaction and value for money through support for an enhancement of...