The purpose of this study is to develop PropertyQual, a service quality instrument for property management profession and to contribute to research that analyses the relationship between expectations and perceptions of service quality. It is also aim to use a gap analysis based model to measure...

This paper discusses the development of a reliable and realistic instrument to classify purpose built offices in the Golden Triangle Area of Kuala Lumpur. The classification of purpose built offices represents the fundamental to the development of office market performance indicators in the...