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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
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Mystery shopping: a tool to develop insight into customer service provision
Hesselink, Martijn Willem
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2004
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359794
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