“I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind; it may be the beginning of knowledge, but you...

Social scientists in general, and BSchool faculty in particular, are in sore need of a theory of the private sector firm that relates managers' activity to the creation of economic value. Rational-man based theorizing admits only managers' computable inputs so it cannot address value creation....