The ever-progressing digitalization of the economy and society is unlocking new opportunities for organizations engaging in services. We are in the middle of a transformation of the service sector that can be likened to the advent of mass production in the 1940s. Based on recent advances and...

Three out of nine of S&P500 digital platform companies stand out as building own artificial intelligence (AI) platforms. There is overwhelming empirical evidence of AI technologies are being central to running a digital platform business. However, the current research agenda is not directing...

Global forces have shaped the world since the indus-trial and digital ages. A recent perspective on globalization acknowledges the growth of three supranational economic, social, and manufacturing blocs, namely the USA, the EU, and most recently, China. In this larger picture China contends with...