Customer relationship management (CRM) can enhance performance of the organization through effective application of customer knowledge and maintenance of relationships with valued customers. Literature on CRM in an integrative fashion is sparse, rather issues are presented in isolation mostly...

The emphasis on supply chain has increased in recent years among academic and industry circles. In this paper, a supply chain model will be developed based on a case study of the poultry industry under the Vensim environment. System dynamics, supply chain, design science and case method under...

Environmental sustainability is eminent concept for the corporate industry to manage internal and external resources for contemporary and future generation. This valued concept make beneficiary to its follower in terms of environment friendly reputation and gaining extra profit. Reverse supply...