Customer relationship, work relationship and impact of managerial practices on employees' well being need to be studied as a whole. Customer service employees' management are focused on cost and efficiency, so human resource practices need to be investigated. Qualitative research led within 5...

The aim of this chapter is to better understand how identity regulation – a key mode of control – is exercised within organizations. This process ‘encompasses the more or less intentional effects of social practices upon processes of identity construction and reconstruction’ (Alvesson &...

Currently, telework stands a s one of the fastest developing illustrations of the so called virtual organization. Although it has started to boom in Europe, it still raises reluctance in companies that may implement it in their teams. One main reason listed in the literature for this reluctance...

The aim of this paper is to understand how rebellion is an ambivalent phenomenon in organization which alienates and liberate at the same time. Michel Foucault’s approach of power in organization is used to determine the distinctive characteristic of this special kind of rebellion. Two...

Lorsque les attentes des salariés ne rencontrent plus celles de leur entreprise ou, plus simplement, lorsque les salariés ne sont pas satisfaits des politiques de leur entreprise, la relation d’emploi peut se dégrader. Depuis les travaux d’Hirschman (1970), nous savons que les réactions...