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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Accommodators or non-accommodators? : a typology of hotel frontline employees’ attitude towards guests with disabilities
Adam, Issahaku - In: International journal of hospitality management 82 (2019), pp. 22-31
Persistent link: https://www.econbiz.de/10012121386
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The hospitality culture scale : a measure organizational culture and personal attributes
Dawson, Mary; Abbott, JeAnna; Shoemaker, Stowe - In: International journal of hospitality management 30 (2011) 2, pp. 290-300
Persistent link: https://www.econbiz.de/10008908392
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Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 33 (2013), pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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Hospitality workers' COVID-19 risk perception and depression : a contingent model based on transactional theory of stress model
Yan, Jiaqi; Kim, Sunghoon; Zhang, Stephen X.; Foo, Maw Der - In: International journal of hospitality management 95 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012547994
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Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan; Saldamli, Asim; Gursoy, Dogan - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
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Hotel employees' expectations of QWL : a qualitative study
Kandasamy, Indira; Ancheri, Sreekumar - In: International journal of hospitality management 28 (2009) 3, pp. 328-337
Persistent link: https://www.econbiz.de/10003855742
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Emotional dissonance and emotional exhaustion among hotel employees in Nigeria
Karatepe, Osman M.; Aleshinloye, Kayode Dare - In: International journal of hospitality management 28 (2009) 3, pp. 349-358
Persistent link: https://www.econbiz.de/10003855798
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Ability and willingness to work during COVID-19 pandemic : perspectives of front-line hotel employees
Stergiou, Dimitrios P.; Farmaki, Anna - In: International journal of hospitality management 93 (2021), pp. 1-4
Persistent link: https://www.econbiz.de/10012435837