By focusing on grievants′ formulation of their grievances, behavioural analysis can further our understanding of grievants′ actions and their assessment of grievance outcomes. Building on concepts reported in the preceding issue of this journal and examining the grievance reports of over 200...

To date, grievance research has made little use of behavioural concepts developed in the literature on organisational conflict. Such concepts form the basis for a model of grievance behaviour that relates the sources of grievances to grievance actions and outcomes. Sources of grievance conflict...