A key characteristic of small business service firms is their capacity to draw on similar businesses or self‐employed professionals in order to compete with large organisations. This paper presents a qualitative account of the ways in which three small firms from the business services sector...

Purpose – Many studies look at the effects of human resource (HR) initiatives. Yet very few consider why organisations adopt them in the first place. Health and wellbeing interventions offer a critical case because they offer apparent benefits for all. Assessing the process of engagement...