Purpose – Drug treatment services in the UK have recently undergone significant expansion, alongside the introduction of a set of quality standards, which included the management of people. Consequently, voluntary organisations in this sector have been faced with the dual challenges of meeting...

Purpose – Reward research has focussed on level (what individuals are paid) and structure (relationship between different levels of reward). Less emphasis has been given to reward mix decisions, i.e. the relative proportions of each element making up overall reward. This paper seeks to examine...

Seeks to evaluate the policy of competitive tendering for ancillary services in the National Health Service, by reference to a number of case studies of catering services. Argues that the success of the policy was dependent on certain assumptions being met about the extent of competitive...

The impact of Government moves to put public sector catering out to competitive tender will severely affect some relationships between public sector catering management and staff, a range of employment issues, the skill levels of catering staff and the role of public sector catering management....

The implications of government policy for public sector catering employees are considerable. Pay, conditions of service, hours of work, the effort‐bargain and staffing levels have all been altered to the general detriment of catering workers. There is now greater flexibility of working...