Purpose – The purpose of this paper is to examine the evidence for trade union renewal in the UK fire service. Its aim is to consider two main questions: “How have union‐management relations and the industrial relations climate been affected by management reforms?” and “To the extent...

Looks at Quality Management (QM) and its extent of success or failure. Presents survey results, by the Institute of Management, which enables a further discussion. The survey, by postal questionnaire, was sent to 4,000 British Institute of Management members, and 880 usable responses (22 per...

Examines the implications of total quality management for the management of people. The implementation of TQM requires the development of a high commitment employee relations strategy and involves an attempt to build a culture of continuous improvement among employees. Argues that employee...

Observes that the use of personal characteristics in job advertisements is discouraged within the prescriptive literature. Examines the extent to which advertisers for personnel specialists apply them in practice, and the range of characteristics put to use. Findings show that 80 per cent of...