Purpose – The purpose of this article is to assess whether tele‐nursing in Scotland (NHS24), when compared with traditional face‐to‐face nursing, facilitates greater employee control over working time and therefore a potentially better work‐life balance. Design/methodology/approach –...

Purpose – This paper aims to explore the introduction of teamwork in two health call centres, NHS Direct and NHS24, and intervenes in the emergent debate over teamwork in call centres. Although within the call centre work environment there is no obvious functional rationale for teamwork, teams...

This article is based on a research project on new employee‐relations practices in engine plants of European mass producers across four countries. Identifies two approaches towards a new organization of work: The German model relies on the production worker with apprenticeship, while the Honda...