Information and communication technology (ICT) is widely accepted as a potentially favourable set of instruments, which may improve the welfare and competitiveness of nations and cities. Nowadays, both public and private actors aim to exploit the expected benefits of ICT developments. The...

A major trend, recently drawing much attention, is the employment of new technologies in retailing. This involves a shift from some aspects of the traditional store format towards the introduction of electronic means of performing retail activities. E-retail encompasses three main...