Brown, Trevor L; Potoski, Matthew; Slyke, David M Van - In: Environment and Planning C: Government and Policy 26 (2008) 1, pp. 127-143
Public managers and their political overseers can choose from several approaches as they decide how to structure the delivery of goods and services to citizens. The three most common service-delivery modes are: internal service delivery, in which the government produces the entire service;...
