Purpose – Based on the first part of the service profit chain, the purpose of this paper is to investigate the relationship between 11 spiritual management tactics and determinants of turnover intention. Design/methodology/approach – A survey on managers and manufacturing employees is...

Purpose: The purpose of this paper is to investigate the problem faced by many Taiwanese restaurant owners who trying to set up their shops in Thailand. Design/methodology/approach: Two surveys were conducted in this study. The first interview questionnaire was designed using the factors...