The purpose of this study is to show how Lean and Six Sigma (LSS) improvement events were implemented to improve the performance of a home furnishing manufacturing operation. Each LSS improvement event was conducted at the targeted shop by an experienced facilitator with a team of workers from...

While lean programmes continue to be implemented in many companies, there is a rising concern regarding the failures of these programmes. Many of them fail because we do not know how to implement them. Using the experience with a lean programme in an aircraft maintenance and repair operation,...