Chang, Yuan-Chieh; Chiu, Wen-Hong; Wang, Jian-Hang; … - In: European Journal of Innovation Management 25 (2021) 4, pp. 1115-1141
Purpose: The paper proposes customer involvement can be considered an organization-level construct of knowledge creation in the new process development. Specifically, the paper evaluates three distinct organizational practices as knowledge antecedents – competitor orientation, social network...