Maoui, Idriss; Ayhan, Hayriye; Foley, Robert D. - In: European Journal of Operational Research 197 (2009) 3, pp. 912-923
We study a service facility modelled as a single-server queueing system with Poisson arrivals and limited or unlimited buffer size. In systems with unlimited buffer size, the service times have general distributions, whereas in finite buffered systems service times are exponentially distributed....