By providing a free experience service, a service firm can attract more uninformed customers. However, it could reversely effect the delay-sensitive, informed customers’ decision. In this paper, we study a priority queueing system with free experience services. We study the customer behavior...

We study a tandem queueing system with K servers and no waiting space in between. A customer needs service from one server but can leave the system only if all down-stream servers are unoccupied. Such a system is often observed in toll collection during rush hours in transportation networks, and...

In this paper, we study a joint optimization problem of replenishment and pricing for a periodic-review inventory system with random supply capacity. When making replenishment and pricing decisions at the beginning of each period, the firm only knows the supplier's available capacity in the...