This article is motivated by the case of a company manufacturing industrial equipment that faces two types of demand: on the one hand there are the so-called regular orders for installations or refurbishing of existing facilities, these orders have a relatively long lead time; on the other hand...

We present a modelling method for the analysis of production lines with generally distributed processing times and finite buffers. We consider the complete modelling process, from the data collection to the performance evaluation. First, the data about the processing times is supposed to be...