Esmaeili, M.; Shamsi Gamchi, N.; Asgharizadeh, E. - In: European Journal of Operational Research 239 (2014) 1, pp. 177-186
A warranty is a service contract between a manufacturer and a customer which plays a vital role in many businesses and legal transactions. In this paper, various three-level service contracts will be presented among the following three participants; a manufacturer, an agent, and a customer. In...