There is widespread acceptance that information technology (IT) and information systems (IS) have evolved from a traditional administrative, back-office support orientation towards a more strategic, central role within organizations. In this paper, N. Venkatraman, John Henderson and Scott Oldach...

We are in the midst of dealing with several operational issues on the IT agenda -- Euro, Year 2000 conversion, SAP/Oracle implementation, Intranet, Extranet and Internet applications, telecommuting and such. These are critical, time-sensitive issues but they need to be coherently organized to...