Summary Popular parlance suggests that 'you learn more from your failures than from your successes'. However, when it comes to failed innovations in organizations, we find that the proverb is not always true. We suggest that instead, failure may often lead to innovation trauma, an inability to...

This is a real story about how a group of highly innovative and highly committed employees sought to rescue a failing telecom giant while they thought AT&T still had its chance. The signs of radical change in the telecom industry were in the air. The management did not seem to be able to come to...

Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includes 'if we only knew what our customers know.' The authors discuss the concept of Customer Knowledge Management (CKM), which refers to the management of knowledge from customers, i.e. knowledge...

This paper revisits Roos and Victor's (1999) conceptual framework for strategy making, involving descriptive, creative, and challenging imagination in the light of empirical evidence. The three imaginations are linked to concrete strategy-making processes as illustrated with a longitudinal case...

Firms make increasingly use of independent professional teams, i.e. teams that are staffed with self-employed experts with high levels of entrepreneurial orientation. As independent professional teams are regularly self-managed, they rely on all team members sharing leadership responsibilities....

Knowledge management methods need to be selected depending on the purpose for which knowledge is 'being managed'. In this article, purpose is considered in terms of encouraging knowledge creation in new product development (NPD) projects. Given that companies have started to deploy a number of...