Chapter 1. Introduction -- Chapter 2. Survey design and summary statistics -- Chapter 3. Innovation output -- Chapter 4 … how R&D management practices are associated with the success and the nature (explorative or exploitive) of innovation …, using a unique survey of firms in Japan. While there is wide agreement that innovation is a key determinant for growth of …

study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …: Transformative Service Research: Where We Are and Moving Forward at the Collective Level -- Part 4: Service Design and Innovation …: Service Design - Innovation for Complex Systems -- Chapter 26: The multiple identities of service design in organizations and …