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Lusch, Robert F.
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European journal of marketing : EJM
Journal of service research : JSR
Services marketing quarterly
The journal of services marketing
SpringerLink / Bücher
128
The service industries journal
75
Journal of business research : JBR
62
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59
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FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
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OECD Trade Policy Papers
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ECONIS (ZBW)
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1
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
2
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional
services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
3
Defective co-creation : developing a typology of consumer dysfunction in professional
services
Greer, Dominique A.
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10010519468
Saved in:
4
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
5
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification
services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
6
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional
services
in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
7
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
8
IMC
, social media and UK fashion micro-organisations
Henninger, Claudia Elisabeth
;
Alevizou, Panayiota J.
; …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 668-691
Persistent link: https://www.econbiz.de/10011698264
Saved in:
9
Measuring integrated marketing communication by taking a broad organisational approach : the firm-wide
IMC
scale
Porcu, Lucia
;
Barrio-García, Salvador del
;
Kitchen, …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 692-718
Persistent link: https://www.econbiz.de/10011698272
Saved in:
10
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional
services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
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