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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of service research : JSR"
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European journal of marketing : EJM
Journal of service research : JSR
Services marketing quarterly
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Data-driven analytical tools for characterization of productivity and service quality issues in IT service factories
Cavalcante, Victor F.
;
Pinhanez, Claudio S.
;
Paula, …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 295-310
Persistent link: https://www.econbiz.de/10009782143
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