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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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On the scheduling of operations in a chat contact center
Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
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Analysis of base-stock perishable inventory systems with general lifetime and lead-time
Kouki, Chaaben; Legros, Benjamin; Babai, M. Zied; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 901-915
Persistent link: https://www.econbiz.de/10012293973
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Front-office multitasking between service encounters and back-office tasks
Legros, Benjamin; Jouini, Oualid; Akşin, Zeynep; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 946-963
Persistent link: https://www.econbiz.de/10012293987
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How to optimize container withholding decisions for reuse in the hinterland?
Legros, Benjamin; Fransoo, Jan C.; Jouini, Oualid - In: European journal of operational research : EJOR 316 (2024) 3, pp. 930-941
Persistent link: https://www.econbiz.de/10014576833
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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-269
Persistent link: https://www.econbiz.de/10008433258