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Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science : evidence from the defence industry
Ng, Irene; Maull, Roger; Yip, Nick - In: European management journal 27 (2009) 6, pp. 377-387
Persistent link: https://www.econbiz.de/10003902176
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Reducing the fear of crime in a community as a complex sevice system : the case of London Borough of Sutton
Ng, Irene; Andreu, Luisa; Maull, Roger; Shadbolt, Warren - In: European management journal 30 (2012) 5, pp. 410-417
Persistent link: https://www.econbiz.de/10009631131
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Special issue: Research perspectives in the management of complex service systems
Ng, Irene (contributor) - 2012
Persistent link: https://www.econbiz.de/10009631142
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The co-production of equipment-based services : an international approach
Guo, Lei; Ng, Irene - In: European management journal 29 (2011) 1, pp. 43-50
Persistent link: https://www.econbiz.de/10008858270