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Discretion and complexity in customer focused environments
Angelis, Jannis
;
Parry, Glenn
;
Macintyre, Mairi
- In:
European management journal
30
(
2012
)
5
,
pp. 466-472
Persistent link: https://www.econbiz.de/10009631121
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Understanding complex service systems through different lenses : an overview
Briscoe, Gerard
;
Keränen, Krista
;
Parry, Glenn
- In:
European management journal
30
(
2012
)
5
,
pp. 418-426
Persistent link: https://www.econbiz.de/10009631128
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