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How financial firms decide on technology
Hitt, Lorin M.
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Frei, Frances X.
;
Harker, Patrick T.
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1998
Persistent link: https://www.econbiz.de/10001426408
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Do better customers utilize electronic distribution channels? : The case of PC banking
Hitt, Lorin M.
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Frei, Frances X.
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1999
Persistent link: https://www.econbiz.de/10001427403
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Effective call center management : evidence from financial services
Evenson, Ann
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Harker, Patrick T.
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Frei, Frances X.
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1999
Persistent link: https://www.econbiz.de/10001429062
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