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First Interstate Center Working paper series
Meddelanden från Svenska Handelshögskolan
33
Journal of service management
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Legends in marketing
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A reader in marketing communications
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Atmospheric turn in culture and tourism : place, design and process impacts on customer behaviour, marketing and branding
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Bank, kund och samhälle i globaliseringens tid : en antologi tillägnad Goran Collert
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Consumer Behavior in Tourism and Hospitality
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Towards a third phase in service quality research : challenges and future directions
Grönroos, Christian
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1993
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