The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder group, namely, the managers implementing the programmes. The article reports...

A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations,...

With the process of globalization becoming all pervasive, mobilization on the basis of class seems to not only recede but is also being replaced by ethnicity. It was thus decided to conduct a study to look into this phenomenon. The study was conducted in Mumbai: one unit from the traditional...