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Frontline employee lying behaviour shaping the customer experience
Snyder, Hannah; Witell, Lars - In: Handbook of service experience, (pp. 271-281). 2025
Persistent link: https://www.econbiz.de/10015425124
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Setting the foundation of service experience in research and practice
Kristensson, Per; Witell, Lars; Zaki, Mohamed - In: Handbook of service experience, (pp. 2-13). 2025
Persistent link: https://www.econbiz.de/10015423551
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The customer reuse experience
Karlsson, Jenny; Witell, Lars; Hedvall, Klas; Camén, … - In: Handbook of service experience, (pp. 352-361). 2025
Persistent link: https://www.econbiz.de/10015425162