Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Harvard business review : HBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Operations and supply chain ma...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
1
Language
All
Undetermined
1
Author
All
Chase, Richard B.
1
Dasu, Sriram
1
Published in...
All
Harvard business review : HBR
Management Science
7
Discussion paper / Graduate School of Business, Indiana University
6
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
5
Production and operations management : an international journal of the Production and Operations Management Society
5
Management science : journal of the Institute for Operations Research and the Management Sciences
4
California management review
3
International Journal of Operations & Production Management
3
Journal of operations management
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
European Journal of Operational Research
2
Global supply chain quality management : product recalls and their impact
2
Harvard-Business-Manager : das Wissen der Besten
2
International Journal of Production Economics
2
International journal of production research
2
Journal of Service Management
2
Journal of service management
2
The McGraw-Hill/Irwin series in operations and decision sciences
2
Decision line
1
Decision sciences : DS
1
Handbook of service science ; [Vol. 1]
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
Information systems outsourcing : towards sustainable business value
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
1
Managing service quality : MSQ ; an international journal
1
Manufacturing & Service Operations Management
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management ; Vol. 1
1
Operations research
1
Operations research, Management science : OR MS ; the international literature digest
1
more ...
less ...
Source
All
OLC EcoSci
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is reality. Provocative new research sheds light on the underlying psychology of service encounters: when time seems to fly and when it drags,for example, and what sorts of things stick in customers'memories. Five operating ...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard business review : HBR
79
(
2001
)
6
,
pp. 78-85
Persistent link: https://www.econbiz.de/10005949320
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
