Purpose – This article describes the award‐winning online‐learning program developed to help British Airways cabin crew to use Barplus, an on‐board point‐of‐sale system that records in‐flight sales and acts as a stock‐control system. Design/methodology/approach – Contains...

Purpose – The aim of this article is to describe how to manage a project successfully. Design/methodology/approach – The article presents the advice of Ron Rosenhead, chief executive of Project Agency, a north London‐based project‐management training and development firm, who has years...

Purpose – Outlines and reports on a radical new approach to developing both an organization and its people to enable those people to be themselves in body, mind and spirit while at work and so feel fulfilled – and, in the process, enable the organization to be more successful....

Purpose – This paper aims to outline some key issues in mobile learning technology. Design/methodology/approach – The paper discusses the impact of mobile learning technology, based on the author's experience in the field. Findings – Decide, design, develop and deploy is the standard...

Purpose – Observes how the Federazione Italiana Pallacanestro (FIP), the Italian National Basketball Federation, has concluded that increasing emphasis must be placed on training coaches and players. That means implementing innovative training strategies to improve the competitiveness of all...

Purpose – Observes how the introduction of a new learning-management system has made training easier, cheaper and more effective at international freight-forwarder JAS. Design/methodology/approach – Examines the reasons for the new system, the form it takes and the advantages it has brought....