For Jumbo Jet pilots certain information is crucial. They would not take off in a plane whose fuel gauge goes on only when the tank is empty even if they were supplied with plenty of other flight information such as the position of first‐class seats. The key to success for every pilot is to...

The most important element of successful change is never to let your people get offside, says Marie Gill, head of organizational development at UK supermarket Asda, which recently merged with Wal‐Mart, one of the world’s largest retailers. She was speaking at a forum organized by Brathay, a...

Throughout the turbulent recent history of UK carmaker Rover, culminating in parent BMW’s sale of the company for £10 to the Phoenix consortium in May 2000, internal communications with the workforce were never far from the top of the agenda.

Action learning – often seen as only a tool for personal development – was the way chosen to open up the culture, sharpen up service provision, increase revenue and reduce costs in the UK Publishing Services division of Oxford University Press.

In this age of management consultants, change and uncertainty – it is often the employee who feels left out. In the past few years, organizational restructuring has been widespread in UK local government. At the same time, staff are being increasingly consulted on their views and options...

If our hospital did not exist, how would we create it? This was the question asked by doctors and managers at Leicester Royal Infirmary, one of two English pilot sites to evaluate the use of business process re‐engineering (BPR) in a healthcare environment.

Over a five‐year period, AT&T Consumer Services experienced radical structural change, in preparation for US deregulation of the telecommunications and information‐services markets in 1996, and afterwards. This had far‐reaching internal impacts, including waves of downsizing, growth and...