With an increasing demand on car dealerships to meet sales objectives and to fulfil customer expectations, the UK arms of Peugeot and Lexus have introduced new approaches to developing their dealer managers. The Peugeot Business Institute is focussing on continuous personal development, tailor...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – This paper aims to examine how the estates and facilities department at the University of Westminster went about diagnosing team‐performance strengths and weaknesses, identifying barriers to successful team working and developing and implementing an action plan to address key...

Purpose – This paper aims to shed light on the relationship between the University of Glamorgan vice‐chancellor's vision for e‐learning and actual recruitment practice. Design/methodology/approach – A textual analysis of 36 detailed job descriptions for academic teaching posts was...

Purpose – Describes how the UK logistics division of Norbert Dentressangle has teamed up with the University of Northampton Business School to offer the two‐year degree to the company's talented first‐line and middle managers. Design/methodology/approach – Details the origins of the...

Purpose – Points up the importance of developing people in organizations to enhance diversity. Design/methodology/approach – Draws on two presentations to a conference on diversity at Middlesex University, London. Findings – Highlights the role mentoring can play, first to achieve access...

Purpose – This paper aims to describe how coffeehouse chain Starbucks has teamed up with Arizona State University (ASU) to offer a big discount on online undergraduate education for 135,000 employees. Design/methodology/approach – It outlines the origins of the Starbucks college achievement...