Purpose: This paper aims to describe strategies for human resource managers in dealing with job roles that involve use of emotional labor as part of service delivery. Design/methodology/approach: The paper suggests improvements in the four processes of recruitment and selection, compensation...

Purpose: This paper aims to understand aspects of feedback given to the millennial generation, particularly in new organizations. Design/methodology/approach: This paper is based on a review of existing literature from journals and magazines. The perspectives discussed in this paper have been...