Purpose – Explores strategic and first‐line managers' perspectives on their role in human‐resource management and human‐resource development. Design/methodology/approach – Uses information collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

When things were looking particularly bleak last year for UK politician, Ian Duncan Smith, a national newspaper came up with some joke headlines. These impossible stories were, the paper suggested facetiously, more likely than the Conservative Party Opposition leader ever becoming the UK Prime...

Purpose – This paper aims to describe AskHR, an online tool for responding to HR‐focused employee queries, which has been introduced at UK insurer Norwich Union. Design/methodology/approach – The paper explains how Ask HR operates and the advantages it has brought. Findings – The paper...

Purpose – The purpose of this paper is to describe how a coherent HR strategy focused on delivering the company's key strategic goals has helped Mitchells & Butlers, a UK operator of restaurants and pubs, to post industry‐leading sales and profit growth over the past three years....