adds their own impartial comments. Findings – Over the past decade, India has become a serious resource for outsourced … government in India, the offshore market is growing by 60 percent per year, with the BPO/ITES sector showing the largest area of …

(IT) firms in India. Findings – The paper describes how employees seem most likely to leave a company after around five … also national economies as a whole. Originality/value – The paper focuses on the IT industry in India to recommend how to …

Burn‐out is a costly and distressing phenomenon, which damages both individuals and organizations. Employees feel … could recognize the signs and causes of burn‐out, it might be possible to intervene to prevent it. Recent research has … burn‐out.  …

Literature has seen a few famous salesmen suffering from burnout. Think of Willy Lomax’s famous disintegration in … been conducted as to why salespeople suffer from burnout, certainly outside the USA.  …

. Customer stressors mediated the negative relationship between age and burnout. Age was associated with use of passive avoidant … colleagues. In contrast, younger employees benefited considerably less from strategy use and reported higher levels of burnout in … stressors contribute to lower levels of burnout. Originality/value This study is one of the first to examine age …

employees face burnout they self-regulate their behavior to cope. This can either lead to negative or positive outcomes …