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Headsets and mindsets : It's the employees who determine customer‐service levels in call centers

In: Human Resource Management International Digest 14 (2006) 6, pp. 38-40

Purpose – Puts forward the reasons to focus on employees of call centres and contact centres above any other factor, when looking at ways of improving the customer experience. Design/methodology/approach – Presents the views of Ian Munro, managing director of Contactcenters.com, who has 20...

Persistent link: https://www.econbiz.de/10014752179

Building the civilized workplace

Sutton, R. - In: Human Resource Management International Digest 15 (2007) 7

Persistent link: https://www.econbiz.de/10014752964

Does the board know whether it is the money, or the love? : Employee motivation in the Greek public sector

In: Human Resource Management International Digest 16 (2008) 3, pp. 14-16

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Persistent link: https://www.econbiz.de/10014752316

What is happening on the inside? : The business case for promoting employee wellbeing

In: Human Resource Management International Digest 16 (2008) 3, pp. 19-21

Persistent link: https://www.econbiz.de/10014752318

Working out the quality of work life : A career development perspective with insights for human resource management

Yeo, Roland K.; Li, Jessica - In: Human Resource Management International Digest 19 (2011) 3, pp. 39-45

Purpose – This paper aims to examine the importance of the quality of work life and its impact on career development from an organizational perspective, and provides insights into human resource management (HRM) practice. Design/methodology/approach – The paper reports the key findings of a...

Persistent link: https://www.econbiz.de/10014752574

A potent secret for winning a crucial edge over your rivals?

In: Human Resource Management International Digest 14 (2006) 5

Persistent link: https://www.econbiz.de/10014752826

Resistance to change needn't be futile : How employees' challenges can be beneficial

In: Human Resource Management International Digest 17 (2009) 3, pp. 32-34

Persistent link: https://www.econbiz.de/10014752405

Employee benefits provision : Can it impact on talent retention, motivation and productivity levels?

In: Human Resource Management International Digest 18 (2010) 3, pp. 10-12

Persistent link: https://www.econbiz.de/10014752479

Training and coaching boost performance of sales staff at B&Q : Model makes its mark at do‐it‐yourself retailer

Drake‐Knight, Nick - In: Human Resource Management International Digest 20 (2012) 1, pp. 14-17

Purpose – The purpose of this paper is to describe a Model of Excellence™ that has helped to improve the performance of sales staff at retailing giant B&Q, among other organizations. Design/methodology/approach – The paper explains the background to the Model of Excellence™ and some of...

Persistent link: https://www.econbiz.de/10014752631

Reward and benefit scheme transforms RS Components : Integrated program improves employee commitment

In: Human Resource Management International Digest 20 (2012) 1, pp. 9-13

Purpose – The purpose of this paper is to describe how a new reward and benefits scheme has helped RS Components Ltd, a UK distributor of electronics and maintenance products, to improve employee engagement and retention and attract new talent. Design/methodology/approach – The paper...

Persistent link: https://www.econbiz.de/10014752639

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