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A Rasch analysis of service pe...
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The problem-solving service worker : appraisal mechanisms and positive affective experiences during customer interactions
Kiffin-Petersen, Sandra
;
Murphy, Steven A.
;
Soutar, …
- In:
Human relations
65
(
2012
)
9
,
pp. 1179-1206
Persistent link: https://www.econbiz.de/10009655835
Saved in:
2
The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions
Kiffin-Petersen, Sandra
;
Murphy, Steven A
;
Soutar, Geoffrey
- In:
Human relations
65
(
2012
)
9
,
pp. 1179-1207
Persistent link: https://www.econbiz.de/10010015099
Saved in:
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