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Service Breakthroughs: Changing the Rules of the Game
Heskett, James L.; Sasser Jr, W.Earl; Hart, Christopher W.L. - In: Human resource management 33 (1994) 1, pp. 169-172
Persistent link: https://www.econbiz.de/10006686322
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The Role of Human Resource Management: An Exploratory Study of Cross-Country Variance
Bowen, David E.; Galang, Carmen; Pillai, Rajnandini - In: Human resource management 41 (2002) 1, pp. 103-122
Persistent link: https://www.econbiz.de/10006655125
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The Acceptability of 360 Degree Appraisals: A Customer-Supplier Relationship Perspective
Waldman, David A.; Bowen, David E. - In: Human resource management 37 (1998) 2, pp. 117-130
Persistent link: https://www.econbiz.de/10007354402
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The Future of Human Resource Management: March and Simon (1958) Revisited
Bowen, David E.; Siehl, Caren - In: Human resource management 36 (1997) 1, pp. 57-64
Persistent link: https://www.econbiz.de/10007308578
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Winning the Service Game
Schneider, Benjamin; Bowen, David E.; Lake, Dale G. - In: Human resource management 34 (1995) 3, pp. 463-466
Persistent link: https://www.econbiz.de/10007334168