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A tool-based framework to assess and challenge the responsiveness of emergency call centers
Petitdemange, Eva
;
Fontanili, Franck
;
Lamine, Elyes
; …
- In:
IEEE transactions on engineering management : EM
67
(
2020
)
3
,
pp. 568-581
Persistent link: https://www.econbiz.de/10012299892
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