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The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces
Doellgast, Virginia; Holtgrewe, Ursula; Deery, Stephen - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 489-509
Persistent link: https://www.econbiz.de/10003883009
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Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David; Frenkel, Stephen; Sørensen, Ole; Wood, … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
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How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.; Nohara, Hiroatsu - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
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Technology, selection, and training in call centers
Sieben, Inge; Grip, Andries de; Longen, Jessica; … - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
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The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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Temporary work in coordinated market economies: evidence from front-line service workplaces
Shire, Karen A.; Mottweiler, Hannelore; Schönauer, Annika - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 602-617
Persistent link: https://www.econbiz.de/10003883046
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It's not just the ATMs : technology, firm strategies, jobs, and earnings in retail banking
Hunter, Larry W. (contributor) - In: ILR review : the journal of work and policy 54 (2000/01) 2, pp. 402-424
Persistent link: https://www.econbiz.de/10001578478
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Will I see you at work? : ethnic workplace segregation in Sweden, 1985 - 2002
Åslund, Olof; Nordström Skans, Oskar - In: ILR review : the journal of work and policy 63 (2009/10) 3, pp. 471-493
Persistent link: https://www.econbiz.de/10003966895
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Multinational companies in cross-national context : integration, differentiation, and the interactions between MNCs and nation states ; introduction to a special issue of the ILRReview
Edwards, Tony; Marginson, Paul; Ferner, Anthony - In: ILR review : the journal of work and policy 66 (2013) 3, pp. 547-587
Persistent link: https://www.econbiz.de/10009774543